Best bank 2025: Rawbank SA
Rawbank has distinguished itself in the Democratic Republic of Congo by addressing critical challenges and pioneering accessible banking solutions. With an ambitious footprint and plans afoot to expand to all 26 provinces, Rawbank operates 104 branches.
This impressive reach is augmented by on-site banking services provided to corporate clients, notably in sectors like mining, thereby enhancing convenience and facilitating financial transactions in remote areas plagued by infrastructural deficits such as sparse internet and electricity.
The bank’s commitment to financial inclusion is exemplified by the introduction of IllicoCash 2.0, an initiative that features advanced card management, heightened security, and USSD banking suitable for 2G phones, catering to the technology prevalent among the Congo’s underserved communities.
Rawbank has demonstrated considerable advocacy and support for diverse economic contributors through specialised programmes. Initiatives such as Muffa, Lady’s First, and the SME 20,000 project not only offer tailored financial products but also encompass training and provision of digital tools, collectively spurring a robust 48% growth in the bank’s SME credit portfolio.
The metrics of Rawbank’s network confirm its robust stance with service access points including 274 ATMs and over 500 POS terminals. Innovations such as geolocation services, agency banking, and interoperability with mobile wallets align with customer-centric values, promoting ease of use and integrating a broader range of financial services. Serving over 550,000 customers, Rawbank is solidifying its role as a leader in integrating digital and physical banking paradigms in the DR Congo, thus making it a deserved candidate for Euromoney’s best bank accolade.
